T & C Motors, Main Peugeot Dealers for Waterford, have successfully met stringent, new customer service standards set by the PSA Group under a new programme called Organisation et Développement des Activités de Service (ODAS). The international framework programme has been introduced by the lion-brand in their worldwide bid to consistently monitor and improve customer satisfaction, with a clear objective of continued market share growth. T & C Motors won the seal of approval from administrators, UK specialists, MXS International and are now amongst the first Peugeot Dealers in both UK and Ireland to have completed the process.
During the six month rigorous appraisal process, John Gorman, Service Manager, and his team at T & C Motors underwent the in-depth certification process. During the programme, all aspects of customer service within T & C Motors’ Aftersales department were monitored and graded; making appointments, welcoming the customer, workshop efficiency, explanation of work, return of vehicle and post-repair or service contact.
Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Peugeot Importers in Ireland said, “T & C Motors have consistently demonstrated customer service excellence and best practice. During the ODAS programme appraisal period, they exceeded their customer satisfaction targets, all the while achieving a balance of workshop productivity and affordable maintenance for customers.”
T & C Motors have built up a strong and loyal customer base in County Waterford and are already very highly regarded for offering excellent Aftersales care and Parts service. Indeed, Tony Whelan, T & C Motors Parts Manager, was crowned Peugeot Parts Manager of the Year 2015.
Keith Cullinane, Dealer Principal said, “The ODAS certification from Automobiles Peugeot marks another proud and successful chapter for us all at T & C Motors. However, our success cannot be attributed to us alone and we thank our loyal customers most sincerely for their continued and valued support.”
Pictured from left to right: David Doyle, Peugeot Network Service Manager, Gowan Distributors Limited, Peugeot Importers in Ireland; Keith Cullinane, Dealer Principal at T & C Motors; John Gorman, Service Manager at T & C Motors; John Ransom, MXS International; Sean Kearns, Head of Aftersales at Gowan Distributors Limited
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