JJ Burke Car Sales Ballinrobe, Main Peugeot Dealers for Mayo, have successfully met stringent, new customer service standards set by the PSA Group under a new programme called Organisation et Développement des Activités de Service (ODAS). The international framework programme has been introduced by the lion-brand in their worldwide bid to consistently monitor and improve customer satisfaction, with a clear objective of continued market share growth. JJ Burke Car Sales won the seal of approval from administrators, UK specialists, MXS International and are now amongst the first Peugeot Dealers in both UK and Ireland to have completed the process.
During the six month rigorous appraisal process, Pauline Burke, Service Manager, and her team at JJ Burke Car Sales underwent the in-depth certification process. During the programme, all aspects of customer service within JJ Burke Car Sales’ Aftersales department were monitored and graded; making appointments, welcoming the customer, workshop efficiency, explanation of work, return of vehicle and post-repair or service contact.
Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Peugeot Importers in Ireland said, “JJ Burke Car Sales have consistently demonstrated customer service excellence and best practice. During the ODAS programme appraisal period, they exceeded their customer satisfaction targets, all the while achieving a balance of workshop productivity and affordable maintenance for customers.”
JJ Burke Car Sales have built up a strong and loyal customer base in County Mayo and are already very highly regarded for offering excellent Aftersales service.
Pauline Burke said, “The ODAS certification from Automobiles Peugeot marks another proud and successful chapter for us all at JJ Burke Car Sales. However, our success cannot be attributed to us alone and we thank our loyal customers most sincerely for their continued and valued support.”
Pictured from left to right: Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Peugeot Importers in Ireland; Pauline Burke, Service Manager, JJ Burke Car Sales; Eileen Cummins, Service Advisor, JJ Burke Car Sales; David Doyle, Peugeot Network Service Manager, Gowan Distributors Limited
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