Doyle's Garage Courtown, Main Peugeot Dealers, have successfully met stringent, new customer service standards set by the PSA Group under a new programme called Organisation et Développement des Activités de Service (ODAS). The international framework programme has been introduced by the lion-brand in their worldwide bid to consistently monitor and improve customer satisfaction, with a clear objective of continued market share growth. Doyle's Garage Courtown won the seal of approval from administrators, UK specialists, MXS International and are now amongst the first Peugeot Dealers in both UK and Ireland to have completed the process.
During the six month rigorous appraisal process, Anthony Doyle, Service Manager, and his team at Doyle's Garage underwent the in-depth certification process. During the programme, all aspects of customer service within Doyle's Garage’s Aftersales department were monitored and graded; making appointments, welcoming the customer, workshop efficiency, explanation of work, return of vehicle and post-repair or service contact.
Sean Kearns, Head of Aftersales at Gowan Distributors Limited, Peugeot Importers in Ireland said, “Doyle's Garage have consistently demonstrated customer service excellence and best practice. During the ODAS programme appraisal period, they exceeded their customer satisfaction targets, all the while achieving a balance of workshop productivity and affordable maintenance for customers.”
Doyle's Garage have built up a strong and loyal customer base in County Wexford and are already very highly regarded for offering excellent Aftersales care. Indeed, Anthony Doyle was crowned Peugeot Service Manager of the Year 2015.
Bernard Doyle, Dealer Principal said, “The ODAS certification from Automobiles Peugeot marks another proud and successful chapter for us all at Doyle's Garage. However, our success cannot be attributed to us alone and we thank our loyal customers most sincerely for their continued and valued support.”
Pictured from left to right: David Doyle, Peugeot Network Service Manager, Gowan Distributors Limited, Peugeot Importers in Ireland; Anthony Doyle, Service Manager at Doyle's Garage; Sean Kearns, Head of Aftersales at Gowan Distributors Limited; Bernard Doyle, Dealer Principal at Doyle's Garage; John Ransom, MXS International; Noeleen Willis, Service Advisor, Doyle's Garage Courtown
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